If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.Thinking about mud on your tire or your dusty patio! Don’t worry. If the problem still isn't resolved, the print head may be damaged. If the problem isn't resolved, turn off the power and clean the print head deeply again after 24 hours. If a particular color isn't printed properly, replace the ink tank of that color. The screen will return to the Maintenance screen. When the completion message appears, tap OK. The nozzle check pattern will be printed. The machine starts cleaning the print head deeply.ĭo not perform any other operations until the machine completes the cleaning. Gently open the paper output tray and the output tray extension (see slide images below). Load one or more sheets of A4 or Letter-sized plain paper in the cassette. If print quality doesn't improve during standard cleaning, perform a deep clean. A deep clean consumes more ink than the standard cleaning. Only perform deep cleaning when necessary. If the problem isn't resolved after cleaning the print head twice, do a deep cleaning of the print head. The pattern print confirmation screen will appear. The machine starts cleaning the print head.ĭon't perform any other operations until the machine completes the cleaning. Open the paper output tray, and open the output tray extension. Load one or more sheets of A4 or Letter-sized paper in the cassette. Clean the print head only when necessary. If lines are missing or if horizontal white streaks are present in the check pattern, clean the print head.Ĭleaning unclogs the nozzles and restores the print head condition, but it consumes ink. The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern. The machine starts to clean the print head. The cleaning confirmation screen will appear. Press the HOME button to exit Setup and display the HOME screen.įor (B) where lines are missing or horizontal white streaks are present in either pattern (1) or (2): If a cleaning is not required, select All A, then tap OK. On the confirmation screen, select the pattern closest to the printed nozzle check pattern.įor (A) and (B) look for no missing lines or horizontal white streaks) in the pattern of the images above
(B) Lines are missing/Horizontal white streaks are present. (A) No missing lines/No horizontal white streaks. The nozzle check pattern prints and two pattern confirmation screens appear on the LCD.Ĭheck to see if there are missing lines (1) or horizontal white streaks in the pattern (2). Select Print nozzle check pattern, then tap OK.
Gently open the paper output tray and the output tray extension (see slide images below). Load one or more sheets of Letter-sized plain paper in the cassette. Please replace low level ink tanks first.
If the ink level is low in any of the tanks, the nozzle check pattern won't print correctly. Print the nozzle check pattern to determine whether the ink ejects properly from the print head. With use, the print head may become dirty and clogged. This may result in poor print quality.
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